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DISCLAIMER

Welcome to Hard Rock Hotel Goa Website https://www.hardrockhotelgoa.com/. This Website is offered to you, the customer, in good faith for personal perusal only on the condition that your access should not impair the performance, corrupt the contents or reduce the overall functionality of this Website.

If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use, govern the responsibilities Convention Hotels India Pvt. Ltd. has in relation to this Website. Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be absolutely your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.

PRIVACY

This Privacy Policy is effective as of 1st March, 2020. If we make any changes to our Privacy Policy, we will post the updated Privacy Policy, provided on an updated homepage link, and may post other places we deem appropriate; and you shall be deemed to have agreed to such change(s) if you continue your relationship with us without any objection. Users who have authorized e-mail communication will be notified via e-mail of any material changes to this Privacy Policy. We also invite you to read this Privacy Policy regularly and/or in any event when making a reservation with any of us.

DATA COLLECTION

The Website is owned and operated by Hard Rock Cafe International (USA), Inc. ("Hard Rock", “we”, “us” or “our”). Personal Information collected through the Website is shared with Hard Rock International (“HRI”) which is the operator of Hard Rock Hotels and may be shared with the owner of Hard Rock Hotel Goa as well, Convention Hotels India Pvt. Ltd. (“Owner”).

Personal Information from the Website is gathered in several ways: (1) indirectly, i.e., certain Website information about you, such as domain name, IP address, browser type and page views, which is collected through our Website's technology; (2) directly, when you voluntarily submit Personal Information, such as first and last names, addresses, email address(es), phone numbers, marital status, family information, and types of business information, in connection with requests for proposals for weddings, meetings and other special events by completing forms on the Website; along with birthdate, number of children and their ages, social network and ‘handle’ data, preference information, or survey answers/opinions in connection with other various offers, marketing and promotional activities, contests/sweepstakes, or surveys conducted on the Website; (3) directly, when you request certain services offered at the Hard Rock Hotel Goa, such as spa services which can be reserved through a third-party service; and (4) directly, by signing up for mailing lists; (5) directly, by signing up to receive special offers through email by providing your email address; and (6) directly, when you make a reservation on the Website through the booking engine referenced below (see “Reservation System” below for more information on how this system works). When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used.

RIGHT NOT TO PROVIDE INFORMATION

In certain jurisdictions, you may have the right not to provide Personal Information. However, if you elect not to provide such information, you may not be able to utilize certain services on the Website, including booking rooms and making other reservations online. Moreover, by not providing such information or providing inaccurate or incomplete information, this may restrict or affect the hotel reservation process or other transactions, for which we shall not be liable in any manner whatsoever should any reservations or other transactions fail to proceed or any attempts to use our reservation processes by you be frustrated, delayed, or rejected, or otherwise lead to any result which you may not have desired or anticipated.

RESERVATION SYSTEM

When you make a reservation online, you will be asked to supply your name, email address, birthdate, telephone number, and employer or company name, and credit card, debit card or other form of payment information (collectively “Reservation Information”). We collect, use and disclose Personal Information in connection with providing you lodging and other services at Hard Rock Hotel Goa and for other business purposes, unless otherwise set out herein. We will not share this information in ways different from what is disclosed in this Privacy Policy. You may choose to provide your Personal Information to us at several different points on our Website. However, by submitting Personal Information, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Website or at the point you submit such Personal Information, such consent will be presumed, unless you state otherwise at the time you submit the Personal Information or unless the applicable law requires written and/or express consent.

All information received at Reservations is collected and processed by the following online booking engine (“Booking Engine”): Synxis CRS offered by Sabre Hospitality Solutions. The Booking Engine is subject to change and any such change will be reflected in an updated version of this Privacy Policy. The Booking Engine will provide the Reservation Information to Hard Rock Hotel Goa to complete your reservation and to provide you services. Some of the Reservation Information may also be provided to Hard Rock International to verify if a visit occurred and for purposes of tracking loyalty rewards under the Hard Rock Rewards Program.

Although the Booking Engine is contracted to collect and provide the Reservation Information to Hard Rock Hotel Goa and Hard Rock International for the purpose of managing reservations, please consult the privacy policies of the Booking Engine regarding their policies and practices with respect to the Personal Information they collect and process in providing these reservation services.

HARD ROCK MAKES NO REPRESENTATION AND WARRANTIES REGARDING SUCH BOOKING ENGINE OR THEIR INFORMATION SECURITY OR PRIVACY PRACTICES. HARD ROCK DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY RELATING TO USE OF YOUR PERSONAL INFORMATION (INCLUDING RESERVATION INFORMATION) BY THE BOOKING ENGINE OR THE OWNERS OR OPERATORS OF OTHER FRANCHISED HOTELS THAT ARE NOT OWNED, MANAGED OR OPERATED BY THE BRAND.

LINKS TO EXTERNAL WEBSITES

This Privacy Policy applies only to the Website and not to third party booking engines. The Website contains links to other Websites (such as Facebook, Twitter, Instagram, YouTube) whose privacy policies may differ from ours, which we recommend you carefully review and consider. We cannot control those other Websites and cannot be responsible for the privacy policies of, any content presented by or contained in and practices of, those other Websites, including, but not limited to, any of their advertising claims or marketing practices, even if you access them using links from our Website, including Websites for other Hard Rock Hotels or casinos that are not owned or managed by Hard Rock, but are owned by franchisees, which are separate and independent entities from Hard Rock.

COOKIES

Some information that we collect about you is collected passively through the use of "cookies." Cookies are small files of information, which save and retrieve information about your visit to the Website — for example, how you entered and navigated our Website, and what information was of interest to you. We use this information to remember you when you return and to customize our Website to your preferences. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. Visitors to our Website who disable cookies will be able to browse certain areas of the Website, but may not have all features functioning.

Please note that in addition to cookies on our Website, various third parties may also place cookies on the hard drive of your computer. We are not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies.

THIRD PARTY ANALYTICS AND TRACKING

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Website. We also may use other analytic means to evaluate our services. We use these tools to help us improve our services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties. Please note that Hard Rock Hotel Goa does not collect, and is not aware of third parties that collect, from users of the Website personal information about users’ online activities across third party Websites.

HOW WE ENSURE THE SECURITY OF YOUR DATA

When users submit Personal Information via the Website, your information is protected both online and offline. We have implemented technical, physical and administrative measures, as well as policies and procedures designed to safeguard your privacy from unauthorized access, use, disclosure, modification or destruction and will continue to update these measures as new technology becomes available. Although we take efforts to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted through the Website, or collected by the Booking Engine or independent owners and operators of Hard Rock Hotels. Any transmission of Personal Information is at your own risk.

USE OF PERSONAL INFORMATION

We respect the privacy of every individual who visits this Website. We will only use Personal Information in accordance with the Privacy Policy under which it was collected. During the course of business, we may disclose, transfer or otherwise make available Personal Information to our affiliates and third-party service providers who have been legally contracted to provide services on our behalf, and are prohibited from using it for any other purpose.

It is also shared with the Booking Engine, HRI and the Owner of Hard Rock Hotel Goa in order to process your reservations and provide you with services. Reservation Information is shared with Hard Rock Hotel Goa, the Booking Engine and other Hard Rock affiliates. Your Personal Information may be maintained and processed by our affiliates and other third party service providers in other jurisdictions. Third-party vendors that may receive personal data include payment card processors and financial institutions for transactions and financial management; prize fulfilment companies, travel agencies, survey research firms, and Website analytics firms.

In addition, we may share your Personal Information with local, state, federal and foreign countries as mandated by their reporting requirements and to governmental authorities to comply with legal, regulatory or administrative requirements, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law. We may also disclose your Personal Information where necessary for the establishment, exercise or defense of legal claims, to investigate or prevent actual or suspected loss or harm to persons or property, or as otherwise permitted by law.

We may transfer your Personal Information as an asset in connection with the sale or transfer of all or part of the Hard Rock business (including transfers made as part of insolvency or bankruptcy proceedings) or as part of a corporate reorganization or other change in corporate control.

CONSENT TO SHARING OF PERSONAL INFORMATION

As a global organization, data we collect may be transferred internationally throughout Hard Rock's worldwide organization to Hard Rock’s headquarters in the United States. Some of these foreign jurisdictions may not provide the same level of privacy protection as your local jurisdiction. By using or purchasing services and submitting Personal Information through the Website, you consent to such transfers of your Personal Information. Without such consent, Hard Rock is not able to provide you with access to its online reservation services and other programs made available on the Website.

ACCESS AND UPDATING PERSONAL INFORMATION

If you wish to update any data or information previously submitted to us, you can do so by sending us a written request by letter or email to fom@hrhgoa.com. In our effort to prevent unauthorised disclosure of personal information, you may be asked to provide proof of identity or other authentication materials. You may also receive mailings or other communication materials from our strategic marketing partners and /or carefully selected third parties. You will always have the option to decline any or all of these communications by following the directions included in our emails or other communications, or by contacting Hard Rock Hotel Goa directly. You can easily unsubscribe from our promotional emails by using the “Unsubscribe” link provided in each email without any cost involved.

GENERAL INFORMATION

The content of the pages of this Website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

If you have any questions regarding our Privacy Policy or the Website, please contact: Vice President Operations via e-mail at vikas.sharma@hrhgoa.com, Tel: +91 832 674-5555.

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    Hard Rock Hotel Goa 370/14 Porba Vaddo Calangute, Goa, 403516 India Phone: +91 832 674 5555 Fax: +91 832 674 5556